Customer Support Specialist

We are looking for a reliable Customer Support Specialist who answers our customers in writing, in a friendly and accurate way. You work fully remote and plan your own hours.

What you will do

• Answer customer emails about orders, payments and downloads
• Take change requests and pass them on to the team
• Handle refunds and complaints following clear guidelines
• Document recurring questions and help improve our FAQ
• Report bugs and customer feedback to the product team

What you bring

• Fluent written and spoken English
• A friendly, clear writing style and a solution-oriented mindset
• Reliability and a careful way of working
• A stable internet connection and your own computer
• Customer service experience is a plus, not a requirement

What we offer

• 100% remote, work from home
• €16 per hour
• Flexible hours, part-time or freelance
• Short decision paths in a small team
• Onboarding to our products and tools

About PersonalizedSantaVideo

PersonalizedSantaVideo creates personalised videos from Santa in which Santa speaks to each child by name and talks about their year.

How to apply

Send your CV and a few sentences about yourself to [email protected]. Please write to us in English.